If your flight is delayed or canceled you will be accommodated on the next available shuttle at no extra charge on the date you were originally scheduled or the following day.

If you call more than 48 hours in advance of your scheduled departure time you may change your trip time to any available trip within one (1) day before or after your original travel time without penalty.

No shuttle service available Thanksgiving Day, Christmas Day, or New Year's Day.

RESERVATIONS ARE NOT REFUNDABLE.

Daytrips and Charters have their own policy, see during the booking the adjust policy.

Each passenger is allowed two (2) checked parcels/luggage, one (1) carry-on item, and one (1) personal carry-on item (i.e. purse, laptop computer). Children, age 3 or under, are allowed one (1) carry-on item only. If you exceed these quantities, you will be charged $20.00 for each additional checked piece over the limit of two (2) per customer. In addition, you must notify Express Air Coach in advance in order to guarantee space for the luggage. Please indicate any excess luggage when making your reservation.

The maximum weight for any parcel/luggage is seventy (70) pounds (32 Kg).

The maximum size for any parcel/luggage is 60 in. x 24 in. x 36in. (152cm x 61cm x 91cm).

Animals will not be transported, except guide dogs.
Not responsible for lost or damaged luggage.
Not responsible for lost or stolen tickets.
Not responsible for delayed arrivals or departures due to unforeseen mechanical mishaps, road conditions, weather, or other acts of God.
Bicycles will be carried on a space-available basis only.
Express Air Coach reserves the right to refuse service to persons intoxicated or exhibiting inappropriate, rude or disruptive behavior to any employee or customer of Express Air Coach.
Schedule runs on demand. For pick-ups from Port Columbus you must call to confirm schedule.

Comments/questions: Please call 765-743-3120 or contact us via email.